SUPPORT · WHATSAPP · TELEGRAM

Ask us. On WhatsApp & Telegram.

The same AI assistant as the dashboard chat — now right inside your messenger. Type your question about releases, splits, royalties or your account and get an instant answer. No login, no waiting. If the AI can't help, our team takes over.

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WHAT THE ASSISTANT CAN DO

Answers in seconds.

The bot knows OGRECORDS™ inside out — the same knowledge base as our in-app chat and ticket system.

Release & DSP status

Where is your release? When does it go live? Why isn't a store live yet? Ask about status, delivery and distribution — the bot explains every step of the pipeline.

Splits & royalties

How do royalty splits work, when are invites sent, how is everything settled? Clarify splits, recoupment and statements right in the chat.

Payout & account

Payout methods, SEPA, KYC, 2FA, profile — the assistant walks you through everything money- and account-related. Sensitive actions still happen securely in the dashboard.

24/7 instant

Around the clock, in your language, no ticket form. The assistant answers most questions directly — complex cases escalate seamlessly to our support team.

HOW IT WORKS

Three steps.

01

Pick a channel

Tap WhatsApp or Telegram. The link opens a chat directly with our official OGRECORDS™ bot — no number to type, no searching.

02

Type your question

Write your question freely, the way you'd ask a person. Voice messages are transcribed and understood automatically.

03

Instant answer

The AI assistant replies in seconds with concrete steps and links. If that's not enough, it opens a ticket for you and our team gets back within 1–2 business days.

PRIVACY & FAIRNESS

Secure and transparent.

GDPR compliant

Your chat history is stored securely, used solely to answer your requests and never sold to third parties. Details in our /privacy.

No spam, no ads

We never message you unprompted. You start the chat, you stay in control — end it or have your history deleted anytime.

AI clearly labeled

You talk to our AI assistant first — and we say so openly. When a human takes over, you'll see it clearly in the chat. Our AI principles live in the /ai-policy.

Datenschutz →AI-Policy →
FAQ

Common questions.

No — you can ask the bot general questions anytime. For personal info (your release status, your royalties) you link your WhatsApp or Telegram account to your OGRECORDS™ account once via a secure bind link from your settings.
FROM OUR SUPPORT

What artists ask us most

These answers come from real questions to our support and were checked by our team.

How does the sync marketplace work and what conditions apply?
The sync marketplace is currently in beta and open to artists who distribute their music through us and have released at least one master track with us. There are no upfront fees. A 15% commission is only charged once a placement is successfully paid. The agreement is non-exclusive, and you retain 100% of your master rights. You approve each licensing request individually, meaning nothing is licensed without your consent. Buyers can only listen to a watermarked preview beforehand; the master is released only after payment. Submissions must be handled directly through your account dashboard, where you manage permissions and rights details. We do not accept music sent via email or download links.
How much lead time do I need for a release?
You need at least three weeks of lead time in the dashboard before your planned release date. When scheduling your release, the calendar allows you to select a date at the earliest three weeks from today. Any later date is also possible.
Is AI-generated music accepted and how do I credit it?
Yes, music made with generative AI tools is accepted as long as all rights are cleared and declared. In the release wizard, you will be asked for the tool used, the license type, and proof if needed, such as receipts for a paid subscription and source material. All tracks are marked as AI-generated. For songwriter credits like composer and lyricist, stores always require your real legal name so collection societies can properly match them.
Can I submit tracks to the sync marketplace that were released through another distributor?
No, that is not possible. Every track you offer in the sync marketplace must have been released through us. The sync option is only unlocked once your release is live. Unreleased demos or songs distributed elsewhere cannot be submitted to the sync marketplace.
What is music distribution and how do I sign up?
Music distribution delivers your finished tracks to streaming services like Spotify or Apple Music, as they do not accept direct uploads from individual artists. A distributor delivers your music in the required technical format to the platforms. Registration and activation takes place in four steps: 1. Enter master data (name, address, date of birth) 2. Identity verification (KYC) 3. Read and sign the contract digitally 4. Provide bank details Music will only be delivered once identity verification is complete and the contract is signed.
How can I delete my account?
You can delete your account directly in your dashboard: Settings → Account → "Deactivate or delete account". You will then receive a recovery link via email, valid for 30 days. If you do not react within these 30 days, your personal data will be permanently deleted. If your account still has active releases or a balance, we will clarify with support beforehand what happens to them. Alternatively, support can also close your account.
Are there separate company accounts?
No, there is currently no special company account type. Every account is always managed by an individual person. Identity verification and payouts are also processed under this person's name. However, you can freely customize your display name in the dashboard and enter your company name there.
How often and by which methods are earnings paid out?
Payouts are made via SEPA bank transfer in euros to your registered bank account. Other payment methods such as PayPal, Wise, or crypto are not offered. Your balance is kept in US dollars and can be paid out manually once you reach at least $50. If your balance is below $50, it remains in your account and carries over to the next period. Prerequisites for a payout are identity verification, a signed contract, and your bank details on file. Any bank and transfer fees are paid by the account holder. From the actual stream to the money arriving in your account, it realistically takes 2 to 4 months, as store reports take 1 to 3 months.
Is there an API and where can I find the documentation?
Yes, there is a public developer API for releases, catalogue data, metadata, distribution status, and earnings. You can use the API to retrieve artists, create release drafts, and edit basic data as well as track details. It also provides your account balance and payout history. Webhooks for status updates and SDKs are supported as well. Please note that creating artists, uploading audio and cover files, and final release submission must be done directly in the dashboard. You can access the documentation at og-records.com/api-docs and og-records.com/api-docs/reference.
How do I sign up?
Signing up takes just a few steps: 1. Go to og-records.com. 2. Click "Account erstellen" (Create account) or "Jetzt starten" (Get started). 3. Enter your email address and a password. Your account is created immediately. There are no fees to sign up: no subscription, no annual fee, and no setup costs. You only pay a 10% revenue share when you earn royalties.
Can I book playlist pitching for already released songs?
No, playlist pitching can only be booked for unreleased songs. Streaming platforms only accept editorial pitches prior to release. When submitting the pitch, your release date must be at least 21 days in the future. Already released titles cannot be selected in the form.
GET STARTED

Got a question? Message us now.

Open WhatsApp or Telegram and start typing. The assistant is there instantly.