Is this a real human or an AI?

Our AI assistant answers first — the same knowledge base as the dashboard chat. It resolves most requests instantly. For complex or sensitive topics it escalates automatically to our support team, who reply within 1–2 business days.

What does WhatsApp/Telegram support cost?

Nothing. Support via WhatsApp and Telegram is free for every OGRECORDS™ artist — just like the in-app chat and ticket system.

Can I send voice messages?

Yes. Voice messages are transcribed and understood automatically — no typing needed. Replies come as text with the relevant links.

What if the AI can't solve my problem?

The assistant opens a support ticket for you and our team takes over. The full history is preserved so you never have to repeat yourself. Reply usually within 1–2 business days.

SUPPORT · WHATSAPP · TELEGRAM

Ask us.On WhatsApp & Telegram.

The same AI assistant as the dashboard chat — now right inside your messenger. Type your question about releases, splits, royalties or your account and get an instant answer. No login, no waiting. If the AI can't help, our team takes over.

Message on WhatsApp Message on Telegram

WHAT THE ASSISTANT CAN DO

Answers in seconds.

The bot knows OGRECORDS^™ inside out — the same knowledge base as our in-app chat and ticket system.

Release & DSP status

Where is your release? When does it go live? Why isn't a store live yet? Ask about status, delivery and distribution — the bot explains every step of the pipeline.

Splits & royalties

How do royalty splits work, when are invites sent, how is everything settled? Clarify splits, recoupment and statements right in the chat.

Payout & account

Payout methods, SEPA, KYC, 2FA, profile — the assistant walks you through everything money- and account-related. Sensitive actions still happen securely in the dashboard.

24/7 instant

Around the clock, in your language, no ticket form. The assistant answers most questions directly — complex cases escalate seamlessly to our support team.

HOW IT WORKS

Three steps.

01

Pick a channel

Tap WhatsApp or Telegram. The link opens a chat directly with our official OGRECORDS^™ bot — no number to type, no searching.

02

Type your question

Write your question freely, the way you'd ask a person. Voice messages are transcribed and understood automatically.

03

Instant answer

The AI assistant replies in seconds with concrete steps and links. If that's not enough, it opens a ticket for you and our team gets back within 1–2 business days.

PRIVACY & FAIRNESS

Secure and transparent.

GDPR compliant

Your chat history is stored securely, used solely to answer your requests and never sold to third parties. Details in our /privacy.

No spam, no ads

We never message you unprompted. You start the chat, you stay in control — end it or have your history deleted anytime.

AI clearly labeled

You talk to our AI assistant first — and we say so openly. When a human takes over, you'll see it clearly in the chat. Our AI principles live in the /ai-policy.

Datenschutz →AI-Policy →

FAQ

Common questions.

No — you can ask the bot general questions anytime. For personal info (your release status, your royalties) you link your WhatsApp or Telegram account to your OGRECORDS^™ account once via a secure bind link from your settings.

ALSO RELEVANT

Got a question?Message us now.

Open WhatsApp or Telegram and start typing. The assistant is there instantly.